Please read our terms and conditions of sale before purchasing goods.

All products and services are subject to availability and may be withdrawn at any time. All prices are in Pounds Sterling and are quoted inclusive of VAT. We will endeavour to keep the site fully updated with new products and removing old ones. If your order cannot be fulfilled we will notify you with an option of waiting for the product to become available, replacement choice or a full refund if the product is unavailable.

All UK orders are dispatched via your chosen postal method ie. first or second class, airmail, recorded etc. by Royal Mail. The total cost of your overseas shipping will be automatically calculated and displayed in the purchase pages for you to review prior to confirming and paying for your order. All orders are sent using Royal Mail Airmail Service and your order will be charged shipping according to its weight and size of packaging. We reserve the right to change delivery costs and method of postage at any time. In the unlikely event that your product is lost or damaged in transit please contact us via email at hello@theplayfulindian.com. In the case of non-delivery please wait 21 days from the date of your order in case it has been delayed. In the case of damaged goods please retain the product and contact us within 7 days of receipt.

Trade account customer payment for all orders must be by BACS. Unless you are an authorised trade account customer payment for goods will be required on placement of order, prior to goods being dispatched. Please note that the billing address is not necessarily the delivery address.

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure. To contact us about privacy matters please email to hello@theplayfulindian.com

Goods may be returned within 7 working days from receipt, if faulty or unfit for purpost only and you will receive a full refund providing that all goods are carefully repackaged and returned to us in their original packaging and in re-saleable condition. Please contact hello@theplayfulindian.com for further information. It is advisable for you to obtain a proof of postage when returning items, as they remain your ownership and responsibility until we have received them and acknowledged receipt. In the event that the goods are not in re-saleable condition, we reserve the right not to provide a full refund and you will be responsible for the cost of such goods being returned to you, within 28 days of our notification. This does not affect your statutory rights. Any complaints will be processed and rectified as soon as possible. Personalised, perishable cannot be returned. 

All card designs and website design, text, graphics, underlying source code, and all other material on this web site are copyright The Playful Indian and Dina Mistry all rights reserved and remain the property of The Playful Indian and Dina Mistry and may not be copied under any circumstance. Any use of materials on this web site – including reproduction for purposes other than those noted above, modification, distribution, or re-publication–without the prior written permission of The Playful Indian and Dina Mistry is strictly prohibited. Any person or persons found in breach of copyright will be dealt with according to current UK law. 

We reserve the right to refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. 

To the fullest extent permitted at law, The Playful Indian is providing this website and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, The Playful Indian does not represent or warrant that the information accessible via this web site is accurate, complete or current. Except as specifically stated on this website, to the fullest extent permitted at law, The Playful Indian will not be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. 

Please contact us at hello@theplayfulindian.com. We endevour to respond to all enquiries within 48 hours.