Delivery Information

Orders are posted on a Monday, Wednesday and Friday. All orders are posted first class or Standard International via Royal Mail (unless international orders weigh over 1.5kg). You will receive an email once your order has been posted so you should know when to expect it – see delivery schedule below. 

ItemDelivery MethodNumber of working days
All itemsFirst Class Royal Mail
No tracking
1-3 working days
All
(up to 1.5kg)
Standard International
No tracking
7-14 working days (but can take up to 21 days if held in customs)
All
(over 1.5kg)
Courier
Tracked
5-10 working days

Orders placed before 10am will be posted on the same day. Please take into consideration processing times of individual products when ordering to ensure your item(s) arrive in time.

Delays can happen so if you haven’t received your order within the time frame above, please contact me via email (hello@theplayfulindian.com) with your order number so i can investigate this further. 

Returns Information

​If you’re not happy with your item, or if it arrives damaged or faulty, please contact me straight away. For damaged or faulty items, please provide up to 3 photographs to show what is wrong with the item. 

Items may be asked to be returned in an unused and resalable condition within 7 days. Refunds will only be given once i have received the item back in its original condition. Personalised items or digital downloads are non-refundable cannot be returned.

Last updated 12/02/2020.