WEBSITE / ORDERS
The website isn’t working for me?
Ah the joys of technology! Drop me an email to hello @ theplayfulindian.com with your issue. Alternatively, you can message me via Instagram where i’m most active.
I’ve made a mistake, can I change or cancel my order?
If you would make changes or cancel an order, please contact me via email to hello @ theplayfulindian.com asap! As long as your order hasn’t been processed and posted, i can change it.
My order is incorrect
We all make mistakes, i’m no exception and i am only human. Sometimes mistakes happen and if it does, i will do my best do rectify it.
Where do you ship?
I ship worldwide (excluding Dubai) so whatever country you’re in, you’re able to get The Playful Indian goodies directly to you.
How long will delivery take?
Well, that will depends where you are. UK orders usually take around 1-3 working days but can take up to 10 working days if there are delays with Royal Mail. International orders around 10-14 working days but can take up to 35 days depending on delays. Please also check the Delivery information page.
My order hasn’t arrived, what should i do?
If your order hasn’t arrived within the time started on the information page, please contact us so we can investigate what’s going on and try to resolve it.
Can you send the card directly to the recipient?
Yep, sure! Just make sure you put the recipient’s address in the delivery to section.
Can you write a card on my behalf?
Yes, I can write your card for you if you need it sending directly to the recipient. Just let me know in your order notes.
Can I personalise a card?
No, personalising a card isn’t an option, i do not print cards myself. All greeting cards are printing by a professional greeting card printing company therefore unable to be personalised.
Can I customise products?
Some products may be customisable such as mugs, coasters and tote bags. Please email me before placing your order with what you would like customised. There will be an extra charge for this.
I want you to design something for me?
For sure! I’d love to help create something special just for you, drop me an email or use the contact form on the contact page.
Last updated 26/03/2023.